I ordered an add-on in Kickstarter. Do I need to re-order it here in BackerKit?
Nope! All your rewards and add-ons were transported magically to BackerKit. If you’d like to add anything new here, you can.
Last updated: February 29, 2024 12:01
I can't see any physical add-ons!
KIckstarter only permits digital-level backers to see digital rewards. But don’t worry—you’ll have access to physical rewards after the campaign, when we launch our BackerKit store!
Last updated: December 11, 2023 18:20
How does shipping work?
All shipping within the United States is FREE! All shipping outside the United States is discounted. That goes for orders placed via Kickstarter AND orders placed here in BackerKit!
Last updated: February 29, 2024 12:01
Where will PACK 4 ship to?
Anywhere! We will ship all rewards and add-ons to anywhere in the world that can receive mail. Shipping within the United States is free (except for add-ons in BackerKit, which require extra shipping), and we’ll subtract US shipping fees from international shipments, so you’ll always get a discount. International shipping may take more time than domestic, so if you’re outside the United States, allow a little extra time for your rewards to arrive.
Last updated: January 10, 2024 08:42
It looks like something is missing from my order. Help!
You can contact BackerKit’s help center, or contact us directly at [email protected], or through Kickstarter’s messages feature.
Last updated: February 29, 2024 12:01
How does Kickstarter work?
Traditional publishing works by printing a book, then connecting it with prospective readers and hoping they will buy the finished product. But Kickstarter flips the script by connecting excited readers with their favorite books BEFORE they’re printed. In other words, Kickstarter allows readers to preorder the book while supporting independent creators. In exchange, we load our readers up with loads of rewards to say thanks. Kickstarter is an all-or-nothing crowdfunding platform. That means that, if we haven’t reached our funding goal by the end of the campaign, we won’t receive any of the pledged funds. It also means that, if you pledge to back a campaign, you will not be charged if that campaign doesn’t reach its goal. This all-or-nothing system means that there’s no risk that we won’t be able to fulfill our backers’ orders due to lack of funds. If we succeed, you’ll get what you ordered! If not, we’ll have to try again with a different campaign.
Last updated: December 11, 2023 18:20
My rewards arrived damaged.
Contact us immediately using Kickstarter’s messages feature or at [email protected]! We’ll figure out the best way to replace your damaged items.
Last updated: February 29, 2024 12:01
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.